Refund policy

Returns accepted within 30 days of delivery.

Items must be unused, sealed, and in original packaging with proof of purchase.
Customers are responsible for return shipping costs.
To start a return, contact hello@raayy.com If approved, return instructions will be provided.

Items sent without approval will not be accepted.

Damages and issues
Inspect your order on arrival. Contact us immediately if defective, damaged, or incorrect.

Exceptions
Sale items and gift cards are non-returnable.

Refunds
Refunds are issued to the original payment method within 10 business days of approval.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@raayy.com.